American Citizen Services to offer passport renewal in Maracaibo (week of January 15th, 2018)

The American Citizen Services Unit of the U.S. Embassy in Caracas will travel to Maracaibo the week of January 15th, 2018, to provide services to U.S. citizens living in the city and surrounding areas. 

U.S. citizens may take advantage of this opportunity to: 

·         Renew a U.S. passport

Appointments will be limited and preference will be given to applicants with demonstrated special needs.  Appointments will be held at the Centro Venezolano Americano de Zulia (CEVAZ) located at Calle 63, No. 3E-60. Appointments are required. You may schedule an appointment by emailing MaracaiboConsularAgent@state.gov.

To help us serve you more efficiently, please review the American Citizen Services section of the Embassy’s webpage for information about required documents.  Applicants must bring originals and one set of copies of all documents with their application.  Those without document copies cannot receive services. Please note that, depending on the case, Embassy officials reserve the right to request that you appear in person at the Embassy to further discuss your application. Please note that the officials cannot answer questions about immigrant or non-immigrant visas.

Consular Services Fees: We can only accept cash payment for consular services in U.S. dollarsConsular officials will not be able to provide change; payments must be made in exact amounts.  The following fees apply: 

  • Adult Passport Book Renewal (Form DS-82) – 110.00 USD
  • Adult Passport Card Renewal (Form DS-82) – 30.00 USD
  • Adult Passport Book & Card (Form DS-82) – 140.00 USD
  • Minor Passport Book Renewal (Form DS-11) – 105.00 USD
  • Minor Passport Card Renewal (Form DS-11) – 40.00 USD
  • Minor Passport Book & Card (Form DS-11) – 120.00 USD

Passport Delivery: You will be notified via email when your passport has arrived.  Passport applicants may retrieve their new passport at the Embassy in Caracas or via Zoom courier service. 

 If you wish to have your documents delivered by Zoom’s private courier services, please indicate this preference at the time of interview and pay Zoom upon delivery of the document to the office you indicated in your passport interview.

 Zoom fees are based on the document’s weight.  Applicants should expect to be charged accordingly for the documents they receive.  The cost may vary depending on the location of delivery. Please be advised that all fees for this service are subject to change per Zoom’s internal policies.  For further information regarding the cost, please visit Zoom web page: www.grupozoom.com.

 Important Information Regarding the Receipt of your Passport: It is the applicant’s responsibility to claim his/her passport.  Any undelivered passports will be returned to the embassy and will not be sent back out for delivery.  Once the embassy receives an undeliverable passport, the applicant must come to the embassy to pick it up.  Applicants have 90 days to receive their passports – via Zoom or pick-up from the embassy – from the day the passports arrive at the U.S. Embassy in Caracas.  Passports not received within 90 days will be cancelled and returned to the Department of State in Washington.

 If you have questions about any of the information or requirements on our website, please e-mail us at ACSVenezuela@state.gov or call the American Citizen Services Unit at (0212) 975-6411 from 3 p.m. to 5 p.m.