Message for U.S. Citizens: Notice Regarding Social Security Services (September 29, 2017)

Message for U.S. Citizens

The Social Security Administration (SSA) has consolidated its overseas operations into several regional offices that provide a full range of SSA services for U.S. citizens residing outside of the United States.  Effective October 1, 2017, individuals residing in Caracas, Venezuela who require social security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in San Jose, Costa Rica, rather than FBU Caracas.

Please, be advised that as of October 1, U.S. Embassy in Caracas can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.

For more information or any questions about the services provided at the FBU inSan Jose, Costa Rica and how to contact them, please visit their webpage at: You can also reach them at the Fax Number: 506-2291-1032, or email ‎For comprehensive information on SSA’s services abroad, please visit SSA’s webpage, “Service Around the World”.

If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.

For more information: