Message for U.S. Citizens: Receiving Information from the U.S. Embassy American Citizen Services Unit

The American Citizens Services (ACS) Unit would like to remind all U.S. citizens living in Venezuela or traveling to Venezuela that there are many ways to stay informed of developments in Venezuela and services that the ACS Unit provides for U.S. citizens.

Enroll with the Smart Traveler Enrollment Program (STEP)

We believe that a well-informed traveler is a safer traveler.  The “Smart Traveler Enrollment Program” (STEP) is a free service for U.S. citizens and nationals living in Venezuela or travelling to Venezuela who want to receive timely, relevant and accurate information from the U.S. Embassy.  STEP enrollment gives you the latest security updates and makes it easier for the U.S. embassy or nearest consulate to contact you in an emergency.  You will receive travel alerts, travel warnings, health fact sheets, emergency messages, and routine information about voting, passport and notary services at the Embassy and at the Consular Agency in Maracaibo, and American Citizens Services outreach events in other cities in Venezuela.  You can find all these messages on our website under Messages to U.S. Citizens.  Register TODAY by clicking here or on the STEP icon on the right-hand side of this webpage.

Follow the ACS Unit and the U.S. Embassy on Social Media and on the Web

Both the U.S. Embassy and the ACS Unit have a Facebook and Twitter account.  Follow and “like” the ACS Unit on Facebook by searching, “American Citizen Services – U.S. Embassy Caracas, Venezuela” or on Twitter by searching @acsvenezuela.  Follow and “like” the U.S. Embassy on Facebook by searching, “Embajada de los Estados Unidos de América” or on Twitter by searching @usembassyve.  You can visit the embassy website..

Monitor U.S. Department of State Information Online

Regularly monitor the State Department’s website at, where you can find current Travel Warnings, including the Travel Warning for Venezuela, Travel Alerts, and the Worldwide Caution.  Read the Country Specific Information for Venezuela.  For additional information, refer to the “Traveler’s Checklist” on the State Department’s website.

Communicate with the Embassy or the Department of State

The ACS Unit is located in the U.S. Embassy in Caracas at Calle F con Calle Surapure, Lomas del Valle Arriba.  The ACS Unit is open from 8:00 a.m. to 5:00 p.m. from Monday to Friday.  We take calls from 3:00 to 5:00 p.m. at +58 212-975-6411, Monday through Friday.  You can email the ACS Unit at any time at  If you are a U.S. citizen in need of urgent assistance, the emergency number for the U.S. Embassy is 0212-907-8400 (24 hours a day and seven days a week).  U.S. citizens or their family members may also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).