Message to U.S. Citizens: U.S. Embassy Consular visit to Puerto Ordaz on January 28, 2015

Consular officials from the American Citizen Services Unit of the U.S. Embassy in Caracas will visit Puerto Ordaz on Wednesday, January 28th, 2015, to provide services to U.S. citizens living in the city and surrounding areas.

U.S. citizens may take advantage of this opportunity to:

  • Renew a U.S. passport
  • Apply for a U.S. passport for the first time
  • Learn how to apply for a Social Security number
  • Notarize a document that will be used in the United States
  • Learn how to register in the State Department’s Smart Traveler Enrollment Program (STEP)

The officials will be at the Hotel Mara Inn, VIP Conference Room, calle Neverí, zona industrial Unare II, in front of the International Airport Manuel Piar, Puerto Ordaz, Estado Bolívar  from 9:00 am to 1:00 pm.

Services will be offered on a first-come, first-served basis.  Applicants should bring originals and one set of copies of all documents presented.  To help us serve you more efficiently, please review the American Citizen Services section of the Embassy’s webpage for information about the requirements and fees associated with the above-referenced services.  Please note that, depending on the case, Embassy officials reserve the right to request you appear in person at the Embassy for an appointment.

Fees for consular services must be paid with a Venezuelan bank cashier’s check made payable to “U.S. Disbursing Officer.”  Please remember to bring the check and a copy with you.

Consular Service Fees

  • Adult Passport Renewal – DS-82               693.00 Bs
  • Adult Passport – DS-11                              850.50 Bs
  • Minor Passport Renewal – DS-11               661.50 Bs
  • Adult Passport Card                                   189.00 Bs
  • Minor Passport Card                                     94.50 Bs
  • Request of Extra Visa Pages                        516.60 Bs
  • Notary Service                                              315.00 Bs

Passport applicants may retrieve their new passport at the Embassy in Caracas or via Zoom courier service.

If you wish to have your passport or CRBA delivered by Zoom’s private courier services, please indicate this preference at the time of interview and pay Zoom upon delivery of the document to the mailing address you indicated in your passport interview.

Cost: Zoom fees are based on the document’s weight. Applicants should expect to be charged accordingly for the documents they receive. The cost may vary depending on the location of delivery.  The cost will be less if the delivery is in the Area Metropolitana (Caracas, Charallave, Guarenas, Los Teques, Maiquetía, Maracay y San Juan de los Morros) than the cost of delivery to the remaining cities and states in Venezuela. Please be advised that all fees for this service are subject to change per Zoom’s internal policies. For further information regarding the cost, please visit Zoom web page:

Important Information Regarding the Receipt of your Passport: It is the applicant’s responsibility to claim his/her passport. Any undelivered passports will be returned to the embassy and will not be sent back out for delivery. Once the embassy receives an undeliverable passport, the applicant must come to the embassy to pick it up. Applicants have 90 days to receive their passports – via Zoom or pick-up from the embassy – from the day the passports arrive at the U.S. Embassy in Caracas. Passports not received within 90 days will be cancelled and returned to the Department.

U.S. citizens who wish to consult with our consular team during this visit should bring their U.S. passports as identification.

If you have questions about any of the information or requirements on our website, please e-mail us at or call the American Citizen Services Unit at (0212) 907-8365.