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Two Flights on May 19; Quarantine Extended
May 15, 2020

Location: Venezuela 

Event: Two Flights on May 19; Quarantine Extended 

The Maduro regime announced on May 12 an extension of the nationwide quarantine until June 12.

The U.S. Embassy in Bogotá has learned of two flights from Caracas-Maiquetía International Airport to Mexico on May 19.  All passengers must have a connecting flight to depart Mexico. 

Aerolíneas Estelar – Caracas to Cancun, Mexico 

This flight is scheduled to depart May 19 at 6:00 a.m. from Caracas-Maiquetía International Airport to Cancun, Mexico, and will be operated by Aerolíneas Estelar.  The total cost of the flight is $560 U.S. dollars.  There are direct flights available from Cancun to Miami, Florida and Dallas, Texas.  We understand tickets can only be reserved/purchased through certain travel agencies.  One of those agencies is Viajes Humboldt Travel Agency.  Their call center is +58-212-991-0110, and they can also be reached via WhatsApp (+58-412-261-4445) or via email at info@viajeshumboldt.com.

Conviasa – Caracas to Toluca, Mexico

This flight is scheduled to depart May 19 at 12:00 p.m. (noon) from Caracas-Maiquetía International Airport to Toluca, Mexico, and will be operated by Conviasa.  The total cost of the flight is $770 U.S. dollars.  There are direct flights to various locations in the United States from the Mexico City International Airport, which is approximately 60 minutes away from the Toluca airport.  We understand this flight can only be booked through specific travel agencies selected by Conviasa.  While we do not have the complete list of agencies, we are aware of at least two: Viajes Premiere Gold Travel (http://www.viajespremiere.com or WhatsApp +58-412-339-9270); and Group Quo Vadis (Ylarez@quovadis.com.ve⁣ or rbastardo@quovadis.com.ve⁣)

U.S. Embassy Bogotá assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, any of these travel agencies or airlines.

We remind you that the U.S. Embassy cannot make travel arrangements for you.  We have no way of helping you travel overland from other locations in Venezuela to Caracas, nor can we provide suggestions on how to travel.

If you do not depart on these flights, U.S. citizens and lawful permanent residents in Venezuela should be prepared for an indefinite stay in Venezuela.  The Department of State’s Travel Advisory for Venezuela has been “Level 4 – Do Not Travel” since February 2019.  The U.S. government has extremely limited ability to provide emergency services to U.S. citizens in Venezuela.

All passengers should arrive to the Caracas-Maiquetía airport at least three hours before departure.  Flights from Toluca/Mexico City and Cancun to the United States are increasingly limited and subject to last-minute changes.  All passengers must have a connecting flight out of Mexico.  Passengers who may require emergency assistance (including issuance of an emergency U.S. passport) while in Mexico or assistance with arranging onward travel from Mexico to the United States should contact AskACSMerida@state.gov (for Cancun) or ACSMexicoCity@state.gov (for Toluca), or call +52-55-8526-2561, as soon as possible.  The Mexican government has declared a health emergency through May 30 due to the COVID-19 pandemic and has imposed restrictions on non-essential economic activities.  Hotel availability for transit passengers is limited.  Mexican authorities routinely conduct health checks on arriving passengers and those with symptoms may be subject to quarantine.

Due to travel restrictions within Venezuela, we suggest that passengers give themselves ample time to reach the Maiquetía International Airport.  We cannot arrange for or provide transportation to the airport.  We strongly recommend travel during daylight hours only to and from Caracas-Maiquetía International Airport.

Please continue to monitor the Virtual Embassy website and social media accounts (@USEmbassyVE) for any updates.  Enroll in the Smart Traveler Enrollment Program (STEP) to receive e-mail updates.


U.S. Embassy Bogotá, Colombia

+57-1-275-2000 or ACSBogota@state.gov

U.S. Department of State – Consular Affairs

+1-888-407-4747 or +1-202-501-4444