U.S. Citizen Services

The American Citizen Services (ACS) Unit provides a range of emergency and routine services to U.S. citizens residing in or traveling through Venezuela.  With that said, there are many services we do not provide or cannot provide.  We invite you to click on the links on the left-hand side of the page to find detailed information about how we may assist you.

The ACS Unit will not be able to answer any questions related to visas or Legal Permanent Resident status (Green Card holders).  For information regarding visas and immigration please visit the Embassy’s nonimmigrant visa or immigrant visa webpages.

Enroll to Receive Free Embassy Alerts

We believe that a well-informed traveler is a safer traveler.  The “Smart Traveler Enrollment Program” (STEP) is a free service for U.S. citizens and nationals living in Venezuela or traveling to Venezuela who want to receive timely, relevant and accurate information from the U.S. Embassy.  You will receive travel alerts, travel warnings, health fact sheets, emergency messages, and routine information about voting, passport, and notary services at the Embassy and at the Consular Agency in Maracaibo, and American Citizens Services outreach events in other cities in Venezuela.  You can also find all these messages on our Messages to U.S. Citizens webpage.

Hours and Contact Information

The ACS Unit is open Monday – Friday.  The ACS Unit does not receive passport and most other applications outside of business hours, on weekends on holidays and administrative days or via email, internet or fax.

For all inquiries about ACS services email acsvenezuela@state.gov or call +58 (212) 975-6411 between the hours of 3:00 to 5:00 p.m., Monday through Friday.

For emergency assistance call 0212-907-8400.  Please note that emergency assistance can only be provided to U.S. citizens within the geographical boundaries of Venezuela.  The U.S. Embassy cannot assist U.S. citizens with private matters outside of Venezuela.

For advice about travelling to and in Venezuela review the embassy’s Messages to U.S. Citizens webpage.  Monitor the State Department’s website, where you can find current Travel Warnings, including the Travel Warning for Venezuela, Travel Alerts, and the Worldwide Caution.  Read the Country Specific Information for Venezuela.  For additional information, refer to the “Traveler’s Checklist” on the State Department’s website.  Contact the U.S. embassy or consulate for up-to-date information on travel restrictions.

You can also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).  Follow the embassy on Twitter (@usembassyve) and Facebook and the Embassy’s American Citizens Services Unit on Twitter (@acsvenezuela) and Facebook to have travel information at your fingertips.

Alerts and Messages

See all Messages and Alerts for U.S. Visitors to Venezuela.