Social Security Administration Claims and Assistance
The Federal Benefits Unit (FBU) of the American Citizens Services Unit at the U.S. Embassy in Caracas assists U.S. citizens and others who are entitled to benefits from the Social Security Administration (SSA), the Department of Veterans Affairs (VA) or the U.S. Office of Personnel Management (OPM). The FBU in Caracas is a non-claims-taking post. This means there is no SSA, VA or OPM staff here. Instead, we accept applications and questions and forward them to the proper agency for processing.
Schedule an appointment
You must schedule an appointment to request a service or for inquiries, sending an email to: email@example.com.
The email should include the following information:
- Name of the beneficiary or name of the person who is applying for the service
- Social Security number
- Phone numbers including the area code
- Address including city and state
- Email address
- Type of request or the reason why you are getting in contact with us, for example, application for a Social Security Number, benefits suspended or information.
Our business hours for Federal Benefits are Wednesday from 1:00 pm to 3:00 pm, except for holidays and administrative days.
You can also call us at +58 (212) 907-8251 on Monday, Tuesday, Thursday and Friday from 3 to 4:30 pm for questions regarding Federal Benefits. Please do not call on Wednesday.
Obtain a Social Security number
Please visit the Social Security Administration’s (SSA) webpage on numbers and cards for instructions and forms. If you are more than 12 years old, please contact us at ACSVenezuela@state.gov to get the list of documents that you will need to present to submit your request. Once your paperwork is complete, you may submit your application to the ACS Unit prior appointment.
Replace your Social Security card or change the name on your card
Receiving Social Security benefits while residing outside of the United States
Report change of address to the Social Security Administration
Please email ACSVenezuela@state.gov with “Attention Federal Benefits Unit” in the subject line.
Your e-mail should include your full name, social security number, a copy of a valid photo id, and the following completed forms:
Report a lost or stolen Social Security check
Please email CaracasFBU@state.gov with “Attention Federal Benefits Unit” in the subject line.
Include your name, social security number, date of birth, place of birth and any information you have about the check.